Franzisca Henke
Bis 2016, Reservierungsmanagerin, Junges Hotel Hamburg
Hamburg, Deutschland
Werdegang
Berufserfahrung von Franzisca Henke
Reservierung von Gruppen und Individualreisen Pflegen der Buchungssysteme Preis - und Budgetplanung
3 Monate, Jan. 2012 - März 2012
Kreuzfahrtexperte
Dreamlines
Kundenberatung im Bereich Kreuzfahrt Angebotserstellung und Verkauf von Kreuzfahrten
2 Jahre, Jan. 2010 - Dez. 2011
Guest Host
AIDAcruises / SeeLife
- Guest Relation - Being a host for our guests to make their stay on board as pleasant as possible - Organization of Ship-Activities (Theme-Partys. Sports and Activities etc.) - problem solving, Claims Management
2 Monate, Nov. 2009 - Dez. 2009
Temporary Job as a Travel Agent
TUI Airport Leisure Sales
- Customer Service and handling of special client requests - Reservation of Package Tours, Hotels, Flights and Rental Cars
6 Monate, Apr. 2009 - Sep. 2009
Guest Host
TUI Cruises
- Organization of Ship-Activities (Sports, Bingo etc.) - Contact person for the guests in case of problems or inquiries - Guest Relation
2 Monate, Jan. 2009 - Feb. 2009
Temporary Job as a Travel Agent
TUI Airport Leisure Sales
- Customer Service and handling of special client requests - Reservation of Package Tours, Hotels, Flights and Rental Cars
5 Monate, Sep. 2008 - Jan. 2009
Business Travel Consultant / Backline UK Team
American Express Business Travel, Hamburg
- Reservation of Scheduled -, Charter-Flights and Hotels - Arrangement of rental cars and limousine services - Handling of customer complaints
2 Monate, Aug. 2008 - Sep. 2008
Temporary Job - Gastronomy
Zleep Hotel Hamburg City, Hamburg
- Preparation of the breakfast buffet - Service during the breakfast
4 Monate, Apr. 2008 - Juli 2008
Booking / Service Agent
CostaVision Incoming Services Spain, Barcelona, Spain
- Reservation of Hotels, Transfers, Restaurants and Events for groups - Organization and calculation of Roundtrips and Citytours for Groups and Tour Operators - Presentations - Customer acquisition and Customer loyality
4 Monate, Jan. 2008 - Apr. 2008
Customer Care Agent
Vacaciones eDreams S.L., Barcelona, Spain
- Handling of complaints and customer requests/questions
6 Monate, Aug. 2007 - Jan. 2008
Financial Assistant - Accounts Payables
Deloitte & Touche Tohmatsu (Deloitte)
- Accounts Payables Department of Hewlett Packard - Handling of incoming invoices - hecking and processing of due payments - Phone -Support for employees of Hewlett Packard
Ausbildung von Franzisca Henke
2 Jahre und 10 Monate, Sep. 2004 - Juni 2007
Tourism
Berufsschule Berliner Tor
1 Jahr und 10 Monate, Sep. 2002 - Juni 2004
Economy
Gewerbeschule Wismar
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Gut