Frank Heisig
Angestellt, Leiter IT-Infrastruktur, WITTE Automotive
Velbert, Deutschland
Werdegang
Berufserfahrung von Frank Heisig
7 Jahre und 5 Monate, Nov. 2015 - März 2023
Teamleader Global IT Infrastructure
GEDORE GmbH
IT-Service-Management Implementierung eines Servicekataloges Umsetzung voll automatischer On- & Offboarding-Prozess Definition einer Projektmethode inkl. Integration in Matrix42 Hosting Definition, Umsetzung und Automation eines globalen Konzeptes für Fileservices inkl. Quotamanagement End User Field Service (EUFS) Einführung PXE-basierte Installation von PCs, Automation verbleibender Prozesse der PC-Installation IT-Sicherheit und Datenschutz Automation Patchmanagement für Server
1 Jahr und 7 Monate, Apr. 2014 - Okt. 2015
Customer Country Manager Germany, Austria, Czech Republic, Slovakia
Hewlett Packard
1 Jahr und 8 Monate, März 2014 - Okt. 2015
Operations Manager
Hewlett Packard
8 Jahre und 3 Monate, Aug. 2007 - Okt. 2015
Data Center Manager
Hewlett Packard
Improved the resilience of the Datacenter Reduced power consumption of cooling systems by 25% Rearranged and modernized the data center in multiple steps and improved the resilience of the data center, implemented an easy manage- and maintainable cabling system Developed a containment concept and connected the customer to different vendors
11 Monate, Juni 2013 - Apr. 2014
EUFS Tower Lead EMEA
Hewlett Packard
60 EUFS technicians across the region Coordination of Windows 7 rollout Coordination of Printer rollouts (Xerox) Refresh of 3000 PCs in Nov. – Dec. 2013 plus 4200 PCs Jan – Mar 2014 Transition of EUFS services off from HP to a competitor
3 Jahre und 7 Monate, Okt. 2010 - Apr. 2014
EUFS Lead Germany and Austria
Hewlett Packard
8 EUFS technicians Coordination of printer and MFP rollout in Germany (Konica Minolta) Refresh of 1000 PCs in 2010 and 2012
1 Jahr und 5 Monate, 2012 - Mai 2013
Operations Manager
Hewlett Packard
End to end ownership of top- and high-severity incidents Cross tower coordination of off- and onshore, customer and 3rd party resources Guidance of offshore teams, escalations
5 Jahre und 10 Monate, Aug. 2007 - Mai 2013
L4 Server Admin, Dataanalyst
Hewlett Packard
1 Jahr und 9 Monate, Apr. 2007 - Dez. 2008
Ausbilder / Trainer of Apprentices
Delphi / HP
Training of 2 * 2 Trainees next to my job Preparing them for their Exams Support with their project work
4 Jahre und 7 Monate, Feb. 2003 - Aug. 2007
EMEA Webmaster
Delphi Deutschland GmbH
Redesign of the complete Intranet, from a static, Lotus-Notes based, environment to a wCMS including Training of Multi-National Users, Projectmanagement etc.
2 Jahre und 7 Monate, Aug. 2000 - Feb. 2003
Trainee
Delphi Deutschland GmbH
Trainee Application Development Lead small Projects with international Participants
Sprachen
Deutsch
Muttersprache
Englisch
Fließend