Evgenij Kabukin

Verantwortlich für die Implementierung eines Forums.

Whithin the Telecom & Media sector, I help clients to communicate and collaborate in a more effective way. This includes organizational analysis, behavioral change readiness, digital communication and process improvement. With every client contact, I handle high quality standards, flexibility, structure and readiness to learn and adapt quickly. Besides my role as Business Consultant, I am also coach at the Atos Academy for effective online communication and employee change adaption.

Customer Service Mitarbeiter coachen im Umgang mit Lync (Social Collaboration, Kommunikation)

Within one month, our team realized to become the first Atos Unit worldwide to achieve a Zero Email certificate. I had the lead in several subprojects to transform processes the Zero Email way. This resulted in reduction of the E-Mail storm in Atos Connsulting colleague mailbox, and more fruitful collaboration and knowledge sharing in our Atos Consulting Netherlands Community consisting of more than 300 members.

Kommunikationsplan konzepiert und umgesetzt für die Einführung eines Mitarbeiter Belohnung-Zertifikates. Im Rahmen des Projektes war ich verantwortlich für die Kommunikation mit verschiedenen internen und externen Stakeholdern, sowie dem Projektmanagement Team.

After transforming the processes and procedures for external sellers, I was asked to fulfill the role as Customer Service Specialist with a focus on operational and project activities. I was responsible for the day-to-day coordination between the customer service and the internal departments. Moreover, I was projectleader for the new chat functionality implementation and the improvement of the processes and communication between the first-line and second-line support.

bol.com had the ambition to transform the processes for external sellers. This had huge impact on the customer service and quality management. I was hired as Customer Service Specialist to lead the transformation, which consisted of a whole task package. I rewrote 100 working procedures, created new procedures matching the new situation, e-learnings with the changes for call agents, and a more simple structure for the ECM and the website.

The scope of the project was to set up an entirely new website for Hi with renewed content and a new look and feel. Within this project there were 13 subprojects. I was projectleader of several subprojects and reported weekly to the projectmanager. Because of the high time pressure and several changes during the project, good communication and collaboration between different stakeholders was of essence.

Enterprise Social Networks, Social Collaboration, Content Management, Customer Focus Management, Corporate Communication, Social Media Integration, Process Improvement, Training & Development, Digital Communication

Sprachen, Volkswirtschaft, Betriebswirtschaft