Elena Kondratyeva

• Program Management of a new SaaS solution: program driving, timelines & scope management • Coordination of the activities between 4 Product Lines, 2 infrastructure & development departments, and 3 research departments to ensure timely realization of cross-product scenarios between 17 apps and a service portal that are parts of the new solution

Project Manager responsible for Digital and UX part • Developed the methodology and project plan for creating end-to-end in-product and digital UX scenarios • Collecting & prioritizing requirements for the new service • Coordination of a team involved into the project (15 people from different departments) • Budgeting & reporting on expenses • Managing Product Personas Creation stream: 2 workshops, product personas & scales created, validated internally, data went into market for research

Team management & resource planning: 3 direct reports (Group Managers), 16 reports in total based in US, UK, Germany, Sweden, Russia, and Japan • Developed a customized SLA for Web Publishing incorporating • Managed 2 huge successful product launches across 30 websites completed by my team, 15+ launches of medium and minor scale • 4 new large and 3 small websites launched • Defined and implemented better processes between Web Publishing and other teams

Digital Project & Account Manager for Middle East, Africa, Turkey, Eastern Europe • Managed around 40 successful promo campaigns • Create websites for events and promos • Managed 5 massive product launches over 7 regional websites • Managed the migration of 3 websites to the new CMS platform from Digital Marketing side

Manage projects for key customers: Online Sales, PR, Marketing • Assign tasks from HQ queue of Task Manager, distribute the workload within the publishing team (9 people) • Manage escalations from Web Producers (overloaded, task turning into project, define priorities) • Prepare monthly and weekly reports for Management • Redistribute the tasks between HQ and European teams

Project Manager for Renewal Solution implementation (CRM/PRM) • Evaluate Vendor in-house CRM/Reporting system, integration possibilities & costs vs. renewal opportunity • Plan and implement the project rollout, prepare status reports, run the project approvals (all deadlines hit in spite of the delay on 1 month deal approval from Top Management) • Prepare trainings for Renewal Teams in 2 locations though internal Training Team • Plan the integration between Vendor system, PRM/CRM and Partner Portal

Perform data gathering and analysis of the existing partner portals • Develop and get approvals of project plan, requirements, and new portal structure for Global Partner Portal/PRM/CRM Project • Agree the timeline and requirements with IT, select a vendor • The project team successfully prepared the Global CRM/PRM documentation that included global strategy, business processes, and planning, enabling the project to be rapidly implemented.

My role was to support & develop external and internal company websites. • Manage web-site content, create new pages, sections, banners in-house or through agencies • Control the site availability, search for bugs and out-of-date content, improve usability • Perform site analytics to smoothen customer flow and evaluate online marketing campaigns performance • Manage projects and approve design of promo websites developed by external agencies for marketing campaigns

• Upload and edit content of web-sites • Update sites structures, thus learning how to use HTML, CSS, PHP, Flash, JavaScript

Communicate with CEOs and Executives of the subsidiaries on behalf of CEO • Search, gather and analyze information on various subjects and arrange the search results into presentations for CEO • Schedule meetings and manage travel for CEO • Provide minutes of management meetings Outcome and Achievements: I managed to establish very good relations with CEOs of all the subsidiaries and their staff, but the job was not quite for me, as it had more PA than business related functions, so I quit.

Support the VP Sales and ensure good communication with other teams • Process sales-related information into reports • Make presentations for VP: sales plans vs. actuals and YTD, staff rotation, contracts renewals, etc. • Organize internal Sales conferences (budgeting, contract management, souvenirs, communication) Outcome and Achievements: I gained experience in data mining, reporting, and analysis; understood the full cycle of company performance.

I supported 3 large projects (budgeted up to 1 mio EUR), fully backing up the Project Manager when needed. • Agree timelines, manage contracts, coordinate multinational team and track staff availability • Organize & manage Due Diligence and Data Gatherings in several cities • Engage freelance staff for projects (consultants, interpreters, translators) Outcome and Achievements: I gained experience in project management and analysis, meeting the deadlines and being supportive of customers.

English, German, French languages.