Dirk Kortboyer
Angestellt, Senior Manager Global Field Operations, BT Global Services
Duesseldorf, Deutschland
Über mich
• 20 years of experience with leading a large international team including resource management, people development, coaching and performance reviews • Financial acumen, for example cost centre and P&L management • Experiences in managing 3rd party vendors, service partners and company acquisitions • Years of experience accrued in IT services to deliver best in class services and at agreed KPIs • Extensive experience in organisational transformation and global in/outsourcing programs • Master of Business Administration at Buckinghamshire New University • Experienced in agile project management and ITIL v.3 • Professional Business English level C1
Werdegang
Berufserfahrung von Dirk Kortboyer
Accountable for field service operations (delivery and assurance) for BT´s multinational customers and at BT´s datacentres in Europe , North & South America , Asia, Middle East and Africa Definition of the right tools, skills and support for own engineers and suppliers to be efficient and get service right first time, implementing the global strategy, and optimising the supplier eco system to perform beyond contractual obligations. Global implementation of workforce management system and work control desk
7 Monate, Jan. 2022 - Juli 2022
Senior Regional Manager Global Field Service Europe & Americas
BT Global ServicesDer Head of Field Service ist verantwortlich für Führung und Weiterentwicklung des Field Service in den zugeordneten Ländern. Der Verantwortungsbereich umfasst alle Vor-Ort-Arbeiten an Netzwerk- und IT-Equipment an Kundenstandorten und BT Nodesites für alle Produkte und eingesetzte Technologien über den gesamten Service-Lifecycle.
2000 - 2001
Teamleiter Technical Service Düsseldorf
VIAG Interkom
1997 - 2000
Second Level Support Engineer Netzwerk - Betrieb
VIAG Interkom
1989 - 1990
Fernmeldehandwerker Privatkundenservice
Deutsche Bundespost
Ausbildung von Dirk Kortboyer
Applied Management & Law
Buckinghamshire New University
Marketing Strategy Leading Management and Developing Talents International Management and Finance International Logistics and Operations Management Strategic Leadership Project Management Organisational Resilience Digital Leadership
Sprachen
Deutsch
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Englisch
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