Dileep Keshava Narayana

• Helping with designing and improving the website to provide good customer experience. Allocating the shifts to the IT Technicians interns team and SEO intern team. • Monitoring the system processing activities by observing console peripherals, input and output, to ensure throughput of data.

• Worked as Steward for London Olympics and Paralympics 2012 on a temporary contract.

Flexible resourcing Employee | Angard staffing for Royal Mail, London, UK Mar 2012 - Oct 2012 • Organizing, sorting and delivering letters, packages of Royal mail in Delivery offices usually on weekends, on call, contract.

IT Support/System Admin | Sigmainfo solutions private limited, Bangalore, India Mar 2011 to Apr 2011 • Contract worker: Managing Windows Server 2003/2008, active directories, server backups, access permissions, IT operations, IT support, Troubleshooting, desktops, laptops, Handling network connectivity issues, allocating laptops & computers to the employees. Creating users in domain for new employees, mail & Telephone support to continue productivity of the organization.

Associate | Aditya Birla Minacs, Bangalore, India Feb 2009 to May 2009 • Sales support for the educational tutoring package for US, UK people. Worked in achieving strict deadlines. • Learnt excellent non-verbal communication skills.

IT Support Freelancer | Fixya Inc, Headquarted at San Franscisco, USA Feb 2007 to Nov 2007 • Providing IT support in the website from home, solutions in the Fixya.com website and for live chats by Identifying & researching problems solutions. Provided more than 979 free solutions for the problems from the customers regarding different applications, products, desktop, and laptops. Solutions were directly rated by the customers. My profile is available at http://www.fixya.com/users/dileep007.

Executive Tech support | 24/7 Customer private ltd, Bangalore, India Apr 2007 to Jun 2007 • Providing remote support for the McAfee antivirus customers to fix the issues related to McAfee antivirus products. • Gained in-depth knowledge of McAfee antivirus products. • Was trained for American and British cultures.

 UK NQF Level 7 - Subjects: Network security, Computer security & Risk analysis, IT application control & security, Network Internet technology Design, Network Management, Network Architecture & services, Mobile Technologies, Operating systems and server security. Grade: Merit

Dayananda Sagar college of Engineering, Bangalore, India – Bachelors of Engineering (BEng) - Information sciences. Second class (2:2) 2005 – 2011  Subjects: C, C++, Java, .Net, Software engineering, Software Testing, Computer Networks, Adhoc Networks, Information & Network security, many more.