Chunh Zunh Nhuien

Identifying emerging trends in user-product interactions and business intent of SME owners for Wix Bookings (service-based business and eCommerce solution): - Conducting qualitative and quantitative research on user issues for the Product Roadmap; - Advocating for user voice during product kick-off and post-rollout with Product Managers, UX, QA, Customer Care, and Marketing; - Testing software for user scenarios, technical gaps, and handling product urgents (specs testing, BI Tools, SQL queries).

Wix Bookings product specialist for SMEs and design agencies who are offering end-to-end services with automated scheduling systems: - Roadmap Quarterly/Monthly reporting on user experience trends during product interaction - Offering Tier 3 product experience assistance to stakeholders - Supporting UX writers on product guidelines in Knowledge Base - Conducting Product Demos for account managers, sales teams, and customer care guild - Taking part in the development of cross-product/teams initiatives

I ensured that at Wix, we understand users' pain points and tailor custom-based business solutions to build a long-term journey together with online business owners: - Identifying user journey opportunities in close communication with Product teams, L&D, and Quality Control. - Mentoring teams of Customer Care experts on user journey development - Quantitative & Qualitative analytics and reporting on user satisfaction metrics

Assisted SME businesses and design agencies on setting up and growing their eCommerce platform through consultations on designing seamless web, mobile, and in-app experiences.

As a member of Data Procurement department, I delivered consolidated information in form of data procurement, agenda coding and voting analytics of the Institutional Shareholder Meetings for over 17 markets. - Addressing inquiries from custody banks, handling SWIFT requests, and communicating with other Corporate partners. - Procuring voting results and consolidating data in voting analytics platform; - Exchanging and consolidating information with Global Offices of ISS Governance.

Provided UX recommendations in boosting clients’ web conversions, conducted market research on user data collection and ran in-house blog on best Web practices