Buhara Demir
Angestellt, Head of Marketing, airtuerk Service GmbH
Frankfurt am Main, Deutschland
Über mich
I'm a seasoned professional with 15+ years in the travel industry, specializing in airline management as a Marketing Manager. My career focuses on intricate digital solutions and branding strategies, underpinned by a dedication to excellence and innovative marketing approaches. My expertise lies in crafting impactful digital customer experiences through technology and data-driven strategies, boosting customer satisfaction and loyalty. I've also excelled in B2B marketing, building strong partnerships with airlines, travel agents, and other contacts. I prioritize balancing customer and partner needs, ensuring everyone benefits from our efforts. With a wealth of industry experience and a passion for travel, I aim to shape its future, creating memorable concepts and fostering lasting business relationships.
Werdegang
Berufserfahrung von Buhara Demir
Die Verantwortungsbereiche meiner Position umfassen den Aufbau und die Leitung der Marketingabteilung sowie die Konzeption und Umsetzung unserer jährlichen Marketingpläne. Ein zentraler Aspekt dabei ist die Gewährleistung der Ausrichtung dieser Pläne an unserer globalen Marketingstrategie. Besonders wichtig ist es, die Bedürfnisse unserer Kunden und Partner in Einklang zu bringen, unabhängig davon, ob es sich um Endkunden, Airlines, Hotels, Reiseveranstalter oder Reisebüros handelt.
Bis heute 4 Jahre und 2 Monate, seit Mai 2020
Head of Digital Marketing
Conceptio Branding
9 Monate, Okt. 2019 - Juni 2020
Marketing Customer Service Manager
Volkswagen Automobile Frankfurt GmbHCustomer Service Manager: "Shaping mobility - for generations to come". Revolutionising transportation by creating innovative digital products and services for the commercial and private sector. With direct client contact in the service division, we are going to actively shape the development of Volkswagen Vehicles and thrive to become a digital service provider that adds value to customer experience.
1 Jahr und 5 Monate, Juli 2018 - Nov. 2019
Marketing and Communications Manager
Marm Assistance
• Brand Management • Social Media Strategy / SEO • Global Outlook • Digital Marketing • Company Marketing Strategy • Creative Visual Design • Conference, Seminar, Booth, Expo, org.
3 Jahre und 2 Monate, Juni 2015 - Juli 2018
Marketing Manager
Redstar Aviation
Marketing: • Brand Management: Building trust in business relationships • International Presence: Seeking to strive for service excellence • Global Outlook: Represent the service personally, with responsibility Business Development: • Planning, developing and executing operational strategies for each account & project • Network Management • Focused on growth and development of existing client base,+ generation of targeted new business
3 Jahre und 2 Monate, Juni 2012 - Juli 2015
Key Account Manager
Redstar Aviation
As the first point of contact for customer enquiries, my team and I organised and coordinated every step of a mission or project, providing detailed optimisation of the process and associated documentation for air medical services. • MEDEVAC Arrangement • Project Management (Air Ambulance Tender) • Medical Escort / Stretcher Flight Arrangement and Organisation • Business Development • Process optimisation & Procedure Development
2 Jahre und 6 Monate, Jan. 2010 - Juni 2012
Sales Operations Manager
Marm Assistance
• Provided first response attention to customer enquiries • Medical Case Management for foreign/domestic insurance and assistance companies. • Detailed tracking and organisation of Air Ambulance Transportation (Dispatch) • Communication with service providers throughout the world, acting as key problem solving liaison Insurance Case Management (Only ADAC Insurance Members). Air Ambulance, Ground Ambulance, Hospitalization, Medical Escort - Stretcher Arrangement & more.
Ausbildung von Buhara Demir
3 Jahre und 11 Monate, Sep. 2010 - Juli 2014
Business Administration, Marketing and Media Management
Anadolu-Universität
Unternehmensstrategie > Markenwert: Marketingkonzeption & Marketingplanung:, Strategisches Marketing, Produkt- & Preismanagement E-Business: Dienstleistungsmarketing Content Management
3 Jahre und 10 Monate, Sep. 2008 - Juni 2012
Sprachwissenschaft
Marmara-Universität
Linguistik > Kommunikation und die Kulturgeschichte der Sprachen (schwp.: Germanistik)
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Türkisch
Fließend