Ashot Babayan

• Designing original web concepts (either from scratch or based on the provided wireframes) • Responsive web design • UI/UX design • Existing website revamp/rebrand • App UI design • Web development (based on responsive mobile-first disciplines) • Project management and requirements analysis

Low Flow Records is an independent digital record label run by the musicians and producers - Ashot Babayan and Garry Mkrtchyan.

• Ticketing Operations (registration and the further updating and closure/resolution of the current issues) • System Monitoring / Reports Generating (usage, technical investigation and troubleshooting) • Customer base provisioning and maintenance • Sales/Marketing-related analytical activities (Salesforce, Jigsaw) • Assistance in Quality Assurance activities: Inside Sales activities (temporary): • Inbound and outbound (cold) calls / vertical mailing • tracking the activities within Salesforce

• Monitoring and prevention of the phishing attempts on the sites placed on the Lycos domain • Monitoring and locking the sites violating the main Terms & Conditions • User problem management

• 24x7 Service Desk for product operations • Service Delivery Coordination • Operative supplier management • Incident / Availability / Performance Reporting • ITIL Processes: a) Incident Management b) Supplier Management & Business Relationships

Web-content management and support of www.RawRip.com portal Functional upgrading and continuous testing of the portal and its sub-projects. Content Indexing Project (CIP) management for Hybrid Recommendation Engine (HRE) Web portal online marketing: SEO, promotion through blogs, banners and forum threads.