Arthur Heslot
Bis 2014, Junior Research manager, ADEUS (Urban planning agency)
Simmersfeld, Deutschland
Werdegang
Berufserfahrung von Arthur Heslot
Bis heute 9 Jahre und 6 Monate, seit Jan. 2015
Customer Service Manager France
Dayton Home&Office GmbH
Improve customer service quality Implement working procedures Business relationships with transport service providers
6 Monate, Feb. 2014 - Juli 2014
Junior Research manager
ADEUS (Urban planning agency)
Participated to a study on Urban Logistics Identified major actual and future stakes Built prospective scenarios Wrote synthetic publications for local authorities Statisctic surveys Identified and analysed sociological and economical stakes of proposed solutions Participated to working meetings with local authoritiers
4 Monate, März 2011 - Juni 2011
Quality Manager Assistant
SARL TRANSPORTS HERSAND (Logistics and Transport company)
Created a customer satisfaction survey Analysed customer’s main claims and built new procedures to provide a better commercial offer Formalized internal procedures
3 Monate, Apr. 2010 - Juni 2010
Logistics technician
CHRU Tours (Hospital)
Optimized purchasing system Created supplier’s performance indicators
Ausbildung von Arthur Heslot
10 Monate, Sep. 2013 - Juni 2014
Sociology
University of Strasbourg
Major in planning projects sociology and public governance --- Urban planning policies’ social and economical impacts - Legal planning documents analysis - Knowledge in the field of political stakeolders and their influence on transport networks’ construction
10 Monate, Sep. 2012 - Juni 2013
Geography
University of Tours
Territorial stakeholders' prerogatives - French territorial development policies - French urban planning and development law
10 Monate, Sep. 2011 - Juni 2012
Geography
University of Savoie
Case studies: The renovation of the covered market of Chambéry - Development of the town of Morzine - Avoriaz
10 Monate, Sep. 2010 - Juni 2011
Quality Management
University of Toulouse
Quality management - Continous improvement - Advanced project management - ISO 9 001 and 14 001 - Team management - Advanced communication
1 Jahr und 10 Monate, Sep. 2008 - Juni 2010
Business Administration
University of Nantes
Technical analysis of the road transport market Transport Economy Statistics Negociation and communication techniques Risks analysis
Sprachen
Französisch
Muttersprache
Englisch
Fließend
Deutsch
Gut
Spanisch
Gut