Angela Ladino
Angestellt, Customer Support Manager, HAPPYCAR GmbH
Hamburg, Deutschland
Über mich
I am a highly skilled and experienced business manager with a background in finance. With a proven track record across diverse industries, I have honed my expertise in management and customer service. Known for my unwavering enthusiasm, strong work ethic, and dependability, I thrive in high-pressure environments and excel in adapting to challenging situations. Effective communication, exceptional interpersonal skills, and a keen eye for detail are among my key strengths.
Werdegang
Berufserfahrung von Angela Ladino
Bis heute 6 Jahre und 11 Monate, seit Aug. 2017
Customer Support Manager
HAPPYCAR GmbH
Designing and conducting training programs. Effectively addressing and resolving customer complaints. Serving as a liaison between partners and customers. Managing a team of customer support representatives, providing guidance, support, and performance evaluations. Implementing strategies and initiatives to enhance overall customer satisfaction levels, including proactive communication, personalized service, and continuous improvement efforts.
4 Monate, Mai 2017 - Aug. 2017
Intern Product Manager
HAPPYCAR GmbH
Provide customer support via telephone, email and chat. Customers complain handling. Different translation tasks (English - Spanish, German- Spanish). Implementation of QA-processes. Creation of content (for SEO-Optimised landing pages). Examination and extension of Product-Portfolio.
Ausbildung von Angela Ladino
1 Jahr und 4 Monate, Juni 2014 - Sep. 2015
Msc International Banking and Finance
University of Salford
1 Jahr und 1 Monat, Juni 2007 - Juni 2008
Financial Management
Universidad Autonoma de Colombia
5 Jahre, Juni 2002 - Mai 2007
Business Administration
Universidad Autonoma de Colombia
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Italienisch
Grundlagen