Ammar Hagar

Berufserfahrung von Ammar Hagar

• Bis heute 8 Jahre, seit Juli 2016

  Customer Service Manager

  DellEMC

• 4 Jahre und 1 Monat, Juni 2012 - Juni 2016

  Supervisor

  EMC Corporation

  Managing the Service Planning Specialists, in total 35 team members. Annual Performance Appraisal. Oversees the coordination, administration and execution of remote change management programs, products, projects, process, and performance metrics/standards. Accountable for operational results in terms of performance standards/metrics, customer satisfaction and employees satisfaction. Responsible for the scheduling, staffing, management and development of employees in assigned area.

• 1 Jahr und 11 Monate, Juli 2010 - Mai 2012

  Technical Support Engineer, Change Management

  EMC Corporation

  Symmetrix Engineer (EMC Corporation’s flagship product). Perform Microcode Upgrades. Apply Configuration Changes. Schedule upgrades and configuration change events with the customers. Mentoring and Training new comers. Subject Matter Expert of Service Center (EMC’s Customer Relationship Management Software). Ownership of multiple initiatives such as; RCM PMO and EMC Wiktionary.