Alexander Kolesov

Management of the Department of Technical Support (Service Desk) Participation in geographically distributed and on-time projects of varying complexity, both as a participant of the project and the Project Manager, consultant. Regular meetings with customers, regular collection of CSS (Customer Satisfaction Survey) and TSS (Team Satisfaction Survey). Development and tracking of key indicators of the Service (KPI) and SLA of the Department. Financial Management of Service Desk Department etc

Support for Microsoft Server OS’s and end user OS's Support and deployment of Active Directory, DNS, DHCP, Exchange, SQL, SCCM Editing GPO, VBS scripts. Support for business applications based on SAP, ORACLE, Monolit (first level) Installation and uninstallation of equipment in the Data Centre (server and network equipment)

Support of Lotus Domino Administrating of Microsoft Server products: administration and deployment of Active Directory, DNS, DHCP, Exchange, SQL, ISA