Alexander Hendrikson

Outsourced Quality Manager: System and process audits in client's companies Consulting in Quality improvement Preparation for external audits

Quality system building: product, sales, customer complaint management leading of Cross-functional quality projects: mystery shopper, standardization for new product launch, doc management automation etc. Quality trainings for managers Internal audits (incl. branches abroad) Nonconformance management Key achievements: • Customer complain rate dropped by 1.5 times for 2 years • Electronic document flow system has been established • Quality control plans and process FMEA have been implemented i

Build and support network of quality in projects, provide corresponding cross-functional processes Supplier quality audits (Russian and international) Project quality audits (incl. functional departments, construction sites) Negotiations and agreements with Russian and international customers, suppliers and subcontractors within all quality related issues Quality Control Plans development/ approval ISO10006: implementation and maintenance across all levels

Start up of new production site (catalytical converters) Build QMS on new site Manage Quality Dpt., budget planning, extension & development Regular Quality trainings in Sales and Production Departments Quality Lab: full supervising Internal audits (system, processes, product) Suppliers audits based on ISO 9001, ISO/TS 16949 and internal requirements Process and product FMEA: lead, guidelines, trainings within production site Interaction with Russian and international customers (inc. APQP)