Alan Heldson Silva

Preparation of quotations, order entry, goods availability check, communication of delivery dates, maintenance and control of customer and order related master data; Contact person for logistics partners, close cooperation with their account managers regarding all relevant logistic processes; Preparation and requests of long-term supplier declarations (LLE); Contact person for customers and responsible for timely handling of complaints and customer satisfaction.

Process and monitor sales orders for selected business units in compliance with law, country or customer regulations. Fulfill customer-specific service level agreements and order-related requirements. Coordinate order-relevant activities of all export-related units and departments, such as transport management, loading points and customs clearance. Create, provide and monitor order-related documents in compliance with the legal and regulatory requirements of the respective export and import side.

Main activities: Lead Merger & Acquisition program to generate revenue by developing sales plays, internal training and support targeting accounts going through M&A process to generate leads and opportunities from M&A transactions. Coordinate with relevant organizations including: Compliance, Inside Sales, Net New Name Program, Services and Field Sales to deliver a cohesive Go to Market, targeting accounts in all segments going through M&A. Support EMEA team in weekly and monthly data analysis and reports.

Import manager for Care Chemical materials, working in connection with demand planning and procurement department to understand their environment to be able to meet customer schedules. Coordinate the customs clearance process with the broker until deliver the material on the site. Focus on internal and final customer, providing high quality of services.

Main activities: Work with import and export processes for Agro samples, according to the Business Unit demand. Coordinate the customs clearance with the broker until deliver the material at the site. Work in improving processes and analysis to decrease the import costs and lead time. Key Results: Focal point at the implementation of Sample Center, supporting the business units particularities to get the samples in time for the R&D Team.

Main activities: Purchase order management on SAP, submit and follow up petition file for different Ministries such as ANVISA (Brazilian Health Surveillance Agency) and MAPA (Ministry of Agriculture, Livestock and Food Supply). Key results: During the 2 years internship at the import department, I had the opportunity to develop my skills to work in a global environment and I became more responsible.

Main activities: I worked at the Sales Dept of Tractor Parts supporting the sellers for two years, attending customers all over Brazil. In the last two years at the company I worked at the Administrative Dept, responsible for invoicing, customer master data and send reports for managers. Key results: During my time as Administrative Assistant I was responsible for maintenance of all data related to the core business of the company as focal point and reports for managers.

Post degree course including the subjects: Business Strategy, Corporate Finance, Entrepreneurship and New Business, Marketing Management, Project Planning and Management.

Graduated in four years including the subjects: Supply Chain Management, Foreign Trade, Statistics, Accounting, Logistics, Marketing, Human Resources, Cost Management and Entrepreneurship.