koyla sharma

Berufserfahrung von koyla sharma

• 5 Monate, März 2019 - Juli 2019

  Rooms Division Manager

  Snowflakes Manali

  Overall authority on Front Office operations & Housekeeping operations. Monitor competitor’s performance to ensure correct selling strategies are applied, Implementing the new changes to the hotel to improve. Managing & resolving the escalated issues. Worked closely with Finance, operation & other teams closely. Maintaining the inventory, helping in cost cutting & better profits for the hotel. Make sure to meet & interact with the guest, knowing the guest & building the network

• 3 Monate, Nov. 2018 - Jan. 2019

  Duty manager

  HİLTON

  Ensure team adhere all Front Office operations procedures as well Brand Service Standard. Review amend & maintain systems/procedures in Front office. Responsibility for maximization of rooms revenue & profit through effective room management. ensuring a consistently high standard of customer service within department. Make decisions regarding overbooking of hotel & ensure all out bookings are carried out properly. Efficient service at same time keeping our standard on high priority as we have elite guests

• 1 Jahr und 9 Monate, März 2017 - Nov. 2018

  Front Office Supervisor

  HİLTON

  Actively solicit guest feedback / complaint / requests, inform the same to the concerned department and immediate supervisor and follow up and take action on same as FOM Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange & follows procedures for issuing and closing safe deposit boxes used by guests along with Manager Responsibilities

• 9 Monate, Juli 2016 - März 2017

  Guest Relation Officer

  The Ritz Carlton

  Looking after guest personalisation and creating wow stories, maintaning the guest history and prefrences for future stay, maintaining trip advisor and Medallia score, meeting all the gust at breakfast to make sure they are having a comfortable stay and day do day opretaions, having a good strong relatoion with other department to run the opreations smooth, personalised pick up and drop for thr VIP and VVIP guests

• 1 Jahr und 7 Monate, Dez. 2014 - Juni 2016

  Front Office Agent

  Taj Hotels Resorts and Palaces

  Front Office Agent :- ensuring all the guest are personelly attended and heandling guest request and looking after guest preferences, Ensuring a smooth check in and check out, Taking care of the opreator as per the shift, a complete guest engment and understaing guest needs and making sure to fullfill the same.

• 7 Monate, Nov. 2013 - Mai 2014

  Intern

  Taj Hotels Resorts and Palaces

  undergone industrial exposure training. Where i learn the day to day operations in all the department like : - Front office, House keeping, Laundry, Food and beverages and Food and Production, Human Resource, Sales and Accounts. And also was trained for basic IT operations in hotel.