cosmin anghel

Desktop installation,configuration,support and troubleshooting services.Windows operating system environments and Microsoft applications and can be engaged to install pre-designed basic.Hardware skilled and accredited through the appropriate core vendor.Providing software installations and configuration in an existing desktop infrastructure or pre-designed project.Desktop support for Windows operating system environments and Microsoft applications.Worked as: IMAC/BAU Engineer and Senior Customer Engineer

Improved even more verbal communication skills including diplomacy and tact through the contact with different customers, staff and even Amazon. Always work under pressure to finish all the routes in time and find solutions for all the daily problems. Learning a completely new operating program (Cortex that Amazon uses) in just a few days. Responsible for all the hardware that we are using for tracking the progress in the Cortex and solve any kind of errors that we would encounter.

Key role in delivering corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.Manage software packaging, testing and deployment to enterprise workstations while ensuring business needs are being met. Serve as an escalation point for the Service Desk and Desktop Support teams. Desktop & IT Support Analyst this helped me maintain effective working relationships with management, co-workers, and customers.

Role in providing desktop installation, support, configuration and troubleshooting services and be familiar with current Microsoft desktop Operating Systems. Provided 2nd line desktop support for Windows systems and any Microsoft applications. Responsible for software packaging, testing and deployment for Windows systems and ensuring every requirement is met. Deployment, rollout and hardware skilled to provide break-fix support for desktop, laptop or printer.