aymen loghmari

Gather product requirements ( functionalities, speed, safety standards) Monitor all production stages to ensure safety procedures are followed Run quality controls on components and final products Develop test environments and test cases Analyze test results, detect issues and track root causes Suggest fixes and improvements Document technical issues and solutions Build automated testing systems for regular checks Ensure our products and procedures meet industry standards

I started in CRE Technology for technical support, my missions for this jobs was to respond to the ticket between 2 and 4 tickets per day. Two times per week take over the hotline. Report the bugs to the R&D, inform the customers about the progress of the issues. Try to reproduce the customers issues in the lab, also try to find a work around for the customers. For the emergency case, we moved on site. After Two years I had the chance to evolve inside the company like Automation engineer.

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams