Zohaib Khan

A business consultant with over 8 years of experience in the Consulting, ERP [RMS, AX2012(R2, R3), D365 (Retail & Commerce)] Implementation and Client Support. I have strong client facing/engagement skills and work hard to ensure that the client receives a quality service, experience in Business Process understanding, Scope Analysis, Requirement Analysis, Solution Designing, Gap Analysis, Implementation In-house UAT of Solution and Team Management.

Managed over all project implementation for Microsoft Dynamics 365 for Retail, Manufacturing, SCM processess at Starlet shoes. Gathering of all information for all these department to make appropriate documentation required for the implementation. Data migration strategy to collect and migrate data from existing system to Microsoft Dynamics 365. Provide user trainings to all these department for Microsoft ERP

1. Delivered customer support Dynamics AX 2012 R2/R3 2. Delivered projects within timelines and work flow management 3.Ability to detect and troubleshoot SQL Server related issues. 4. Strong knowledge of backups, restores, recovery models,database shrink operations, DBCC commands and replications 5. Administration of client-server database installation and troubleshooting 6. Implemented and deployed ‘Customers Loyalty Program’ on client Khaadi (PAK) & AsgharAli LLC (GULF) worldwide outlets and on servers

Directed ERP team of 15 in supporting and enhancing Microsoft Dynamics AX system Partnered with department heads to identify and execute process automation initiatives Designed data architecture and generated executive dashboards in Power BI Led requirements gathering and vendor selection for ERP upgrade and integration projects Managed relationships with IT consultants/vendors and held them accountable to SLAs Provided training and support on ERP system to 500+ employees across the organization