Ing. Youssef Rizk

• Developing company's products • Technical troubleshooting & proposal of customer-oriented solutions • Coordinating with R&D department for enhancing product technology • Supporting Modbus communication • Monitoring of electrical certification requirements & publishing firmware certificates • Responsible for major project bidding scheme & design production • Technical tender responses (RFP, RFQ, RFI) • PV plants design (e.g. PVSyst, PVSol, Homer) • Optimisation of grid codes with proper documentation

• Tracking concerns/tasks, follow up on tickets in the available incident • Resolving customer issues on charging hardware operations / installations & software systems • Performing root cause analysis • Deep analysis of technical inquiries & providing feedback on hardware / firmware development • Communication with installers & partners • Referring to internal database or external resources to provide accurate tech solutions • Developing a deep technical understanding of the product and its lifecycle

-Solar and renewable energy projects for MENA Region -Batteries sizing, Ev charging, and autonomy calculation -Detailed Energy simulation models based on Energy Yield using: Homer, Helioscope and PV Syst -Power Systems design for telecommunication sites. -Energy optimization services for T-ESCO companies. -Answering to RFI/RFQ/RFP together with the Key Account Sales manager. -In depth knowledge with Lithium Ion batteries and Energy Storage solutions.

Developed innovative solutions related to renewable energies (Solar Street Lighting, On/Off grid Systems for all sectors, Concentrated Solar Power) Targeted smart products in order to best achieve energy sustainability Analyzed product and checked its integration possibility in the market Approached suppliers and worked on choosing the most suitable ones Provided accurate tech solutions by referring to internal database or external resources Documented technical knowledge in the form of notes

Searched for a suitable site for the construction of the farm in order to be able to document electrical systems, utility interconnection options and site dimensions for PV arrays Simulated and performed energy and modeling using simulation tools Worked with EPC partner and development managers in support of development, design and cost estimation activities Coordinated between all project development parties Prepared daily reports for upper management

Provided pre-sales technical assistance Prepared BOQs and suitable design aligned with the customer request. Prepared suitable quotations as per specifications and standards Followed up with Clients and developed long term relationship with Contractors and Consultants Provided training for other sales team members Prepared reports for upper management Worked on after-sales support services by providing technical back-up as required