Yogesh Rawat

Appointed as an Analyst for the Reconciliation team responsible for export support channel Part of team handling Vessel Scheduling and Loading analysis Supporting custom documentation and manifest submission for the container exporting Assisting Container delivery management as per the client booking Handling reoccurring haulage assigning for the regular loader Egypt Appointed as Analyst for the site office in Cairo, Egypt for Vessel load list handling and process migration

Handled customer's escalations on service and branch banking level worked as a Virtual Relationship Manager (VRM) to a video support channel to the Exclusive banking and card members customers Worked as an auditor for NRI Banking accounts and investment relations Promoted Signature Prime Club membership for the high net worth customers for assets managements Being a part of Global Service Desk, received twin quarter Best Practice Customer Service Award in annual nation level event October 2017

Appointed as team supervisor Handle Team of 12 CCEs Worked over product support of an American client " Beachbody LLC" Supported product supply chain for retail customers and distributors over US and Canadian states Appointed as Audit Support Executive for FedEx Air and Ground Logistics exchange services Participated product launch and promotional event for Beachbody Handled Customer's escalations Worked in 24*7 delivery environment

Worked as level-2 Technician for Windows and Firewall troubleshooting Handled US, Canadian, UK and Australian Clients/Customers over remote desktop support system. Handled Product Support to AVIRA Global services (Antivirus and Web securities) Worked with Live PC Expert online tech support services Handled a team of nine as support supervisor

Logistics and Supply Chain Management