Yassmeen Hashim

 Building business within the public and private sectors and across the GCC  Increase visibility and awareness of ICME in the region  Providing subject matter expertise in hospital and healthcare services  Providing strategic healthcare management consulting and advisory services to clients throughout the GCC and internationally  Developing comprehensive market studies and providing research and analysis

Worked in collaboration with the CEO, senior management team, on evaluating, developing & implementing new service lines for the Hospital • Developed and maintained a pool of specialised shared clinical services within all Mubadala Healthcare Assets- and align them with the “one stop shop” model envisaged by Mubadala • Built strategic partnerships with major referral sources to fill in the gaps in medical treatment and provide second opinion services for patients travelling abroad

 Liaised with the Medical Director and senior management team on aspects of promoting the services of the Wooridul Spine Centre  Maximised efforts to promote awareness of Wooridul Spine Centre’s unique selling points and position in the UAE  Established & cultivated customer relationships with Government clients and key business decision-makers  Visited, researched and develoedp a database of potential competitors in the UAE market to ascertain their strengths, weaknesses & prices

 Managed the UAE Representative Office and provided a high quality service  Increased the profile of HCA International Hospitals to increase its market share within the UAE & GCC  Managed the finances of the Office within an agreed budget of HCA International  Developed long term close relationships and networks with specific public and private sector target customers & payers  Be the first point of contact for all patients requesting information regarding treatment in the London Hospitals

 Performed administrative work in planning, co-coordinating and directing the Ortho Department  Coordinateed, developed, maintained quality assurance programme evaluation systems  Provided leadership for the team & led a strategy for change to improve services  Assisted HOD in developing overall work objectives, determining goals, and planning and implementing strategies to achieve identified goals  Oversaw and coordinated the surgery booking process

 Ensure the development and maintenance of excellence in the delivery of patient care through the development of service systems &provision of resources  Oversee the patient satisfaction surveys & manage complaint reporting & response process  Ensure effective communication between patients & clinical staff; respond to patients’ needs, requests and concerns  Determine the appropriate distribution of assignments and adequate personnel to ensure services are provided efficiently

 Provided a range of intake and associated administrative services pertaining to incoming patients of a specified patient care facility  Surgery coordination between patients, physicians/clinic, and hospitals  Review patients’ admission records to ascertain insurance coverage, the possible need for financial assistance and obtain insurance authorisations  Counsel patients regarding financial issues and verify insurance coverage

 Provide direct verbal translation between medical/nursing staff, patients/their families and patients’ education materials  Generate requisitions for patients, radiological procedures, laboratory tests, clinical maintenance and bio-medical repairing  Participate as a coordinator/ translator in international double blind study/medication trial  Participate in the orientation of new staff including translators, nursing & medical staff