Wael Hayek

Strategic planning and tactical activities -Acting as a Primary point-of-contact for the vendor, representing the organization to the customer and the customer to the organization. -Champion of large Full Life Cycle project executions, gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting testing and post implementation activities

Customer focused Business Analysis and training - Managed the Business Solution Analysis and facilitated the definition of business needs for a transformed business - Acted as a liaison to ensure that channel programs, organizational marketing, field marketing and sales activities coincide. offered tailored trainings and coaching to employees from all layers, and set and tracked the program’s KPI’s

Strategic planning and tactical activities -Acting as a Primary point-of-contact for the vendor, representing the organization to the customer and the customer to the organization. -Champion of large Full Life Cycle project executions, gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting testing and post implementation activities

Systems Engineering and Administration Business Continuity and Disaster Recovery Plan through Data Collection (Business impact analysis, Risk assessment, Backup and Recovery procedure review, selection of Alternate Site), Policy Statement (Goal of plan, reasons and resources), Business Impact Analysis (impact on the business financially and otherwise), Identify Preventive Steps to avoid occurrence of disaster, Recovery

IT project management and implementation Core Strength in all functions of Project Coordination & Delivery Management, Network Management, Service Delivery, BCP/DR Management and Pre-sales Support; Experienced in Web-based (Portal/Site) and Intranet Application Development & Support Management; Customer Satisfaction & Relation Management; Business Requirement Study & Analysis, Specification

Partner and customer management - Cultivated relationships at the appropriate level within the Partner account, and sought opportunities to introduce and develop relationships between Lynx and the Partner Started as a hungry sales exec obsessed with achieving goals, obsessed with processes and execution.

Mathematics and Computer Science