Vitali Yermakov

Elaborate and implement sales processes to support business growth, through customer and market definition. Build and maintain high-level contacts with current and prospective customer and other business and project partners. Develop marketing strategy, manage proposal teams and client account managers (including identifying new customers and markets, developing approaches to the market, identifying prospects, proposal preparation, etc.).

- Sales management: from establishing contact to closing the deal - Contract negotiation and preparation - Management of key accounts, including dispute resolution and negotiation - Up-sales and customer post-sales support

- Organised training for more than 100 employees. Provided full support for staff training procedures: identified needs, communicated with educational providers and was responsible for financial, legal and administrative documentation. - Carried out internal training, including development of “soft skills”, adaptation training, business presentation skills and public speaking training for seven groups of learners - Worked in a team to create a staff assessment centre within the company

- Found new customers within the B2B sector (industrial sector, service stations and food production) - Promoted the company’s services and carried out negotiations with potential clients, mostly communicating at the executive level - Provided documentary support for sales transactions - Client relationship management