Vincenzo De Letteriis

Berufserfahrung von Vincenzo De Letteriis

• Bis heute 9 Jahre und 11 Monate, seit Aug. 2014

  Customer Feedback Management

  eKomi - The Feedback Company

  Managing publishing feed. Ensure and garantee Personal Data Protection and release policies. Customer performance analysis and business performance development. Complaints and opportunities solution finder.

• 2 Jahre und 5 Monate, Juni 2011 - Okt. 2013

  Duty and Crisis Manager

  Disneyland Paris

  Duty and Crisis Manager In charge of Guests and Employees Safety Emergency and Crisis Management, Hotels evacuation and recovery plan. Resort Guest Relation contact person

• 7 Monate, Nov. 2010 - Mai 2011

  Senior Team Leader

  Disneyland Paris

  At Disney's Sequoia Lodge Hotel Front Office dpt. 1011 rooms, 70 employees, 8 supervisors Staff planning: Determine overall resources, shift schedule, trainings and development plan Budget responsibility for the Front Office (250k €) Vip reception organisation and hotel inter-service communication. Employees Disciplinary follow up

• 3 Jahre und 7 Monate, Apr. 2007 - Okt. 2010

  Senior Team Leader and Interim Front Office MAnager (6 months)

  Disneyland Paris

  At Disney's Davy Crockett Ranch Front Officce dpt, 595 Bungalows, 20 employees 4 supervisors. Senior Team Leader and Interim Front Office Manager (6 months)  Overall responsibility for the front office and concierge  Quality management: respect of the Disney standards  Apply the overall strategy at the front office together with General Management

• 9 Monate, Juli 2006 - März 2007

  Junior Team Leader Front Office

  Disneyland Paris

  Disney's Sequoia Lodge Hotel Front Office dpt. 1011 rooms, 70 employees, 8 supervisors Department: Front Office Junior Team Leader Front Office  Employee development and coaching  In charge of Back Office: accounting, correspondence