Ulrik Samuel Arizaga Gonzalez

- I developed a method to map the Partner's audit process on a Latinamerican level. Involving several phases and departments. - 91% of problem solution efficiency based on metrics and SLA. Main activities: Salesforce Administrator, customer direct approach, team metrics analysis, cross-functional Team management, latinamerican partner problem solution, process improvement.

- I created several team manuals that included the most relevant partner problems and their solution. Which help our and related teams to increase the SLA. Main activities: Salesforce Administrator, customer support, salesforce management, latinamerican partner problem solution, team metrics analysis.