Tomas Baidal Soliveres

As a Zendesk Administrator for Trade Republic, I oversaw platform integration and optimized system architecture. I implemented workflows via API integrations and managed inter-tool communication. I facilitated real-time KPI access, developed Python scripts for Zendesk bulk actions, troubleshot issues, and suggested process improvements. I also maintained documentation and provided training on effective tool usage.

During a career hiatus, I pursued an Applied Data Science degree, mastering data modeling, APIs, and Python. I expanded my knowledge via online courses, developed a data science portfolio, and engaged in peer collaboration for real-world project experience. I maintained a disciplined study schedule, earning a C1 German language proficiency certification (TELC). I also applied my skills to personal projects, analyzing public data and constructing predictive models.