Tobias Trautmann
Angestellt, Head of Customer Service, IronMaxx Nutrition GmbH & Co. KG
Köln, Deutschland
Über mich
Experienced professional leading sales and customer service operations with a focus on excellence. Skilled in developing and implementing data-driven customer service- and sales strategies, optimizing processes, and fostering long-term customer relationships. Proficient in P&L management,KPI-development, E-Commerce, and prospecting. Fluent in English and German. Certified in various areas including retail management and medical product consultation. Prior roles include Account Executive at Masterplan.com and Senior Sales Manager/Teamlead at Cannamedical Pharma GmbH. Proven track record of driving revenue growth, improving service levels, and coaching teams for success. Open to new opportunities and collaborations.
Werdegang
Berufserfahrung von Tobias Trautmann
Bis heute 1 Jahr, seit Juli 2023
Head of Customer Service
IronMaxx Nutrition GmbH & Co. KG
- Managed customer service, ensuring top support in sports nutrition - Oversaw inside sales, driving revenue and retention - Developed AI service strategies for satisfaction - Managed inquiries, feedback for prompt resolution - Aligned with sales and marketing. Analyzed sales data for continuous improvement - Provided training for skills enhancement - Developed key relationships for loyalty - Represented company to boost brand awareness - Led all operations and after-sales processes
- Covering the full Sales Cycle - Analyzing customer needs and identifying new business opportunities and company goals - Create a business pipeline and achieve quality leads - Engage with decision making units and C-level professionals - Defining next steps in the sales cycle - Closing and handing over new clients to Costumer Care Team - Drive awareness and engage with key decision-makers to adopt and implement Masterplan Solutions
- Led strategic account management, surpassing medical cannabis sales goals - Guided high-performing team for exceptional results - Developed tailored sales strategies for market expansion - Cultivated stakeholder relationships to drive growth and ensure compliance - Negotiated contracts for profitability and satisfaction - Collaborated internally for comprehensive client solutions - Monitored market trends for informed decision-making. Provided sales performance reporting
- Drove sales and market expansion in medical cannabis - Executed strategies targeting providers and dispensaries - Cultivated relationships with healthcare professionals - Coached team for exceptional performance - Aligned sales with objectives cross-functionally - Conducted market research for trends - Negotiated contracts for business growth - Managed CRM for tracking and forecasting - Ensured regulatory compliance - Represented company at events for brand visibility - Responsible for BBIG training
1 Jahr und 8 Monate, Jan. 2017 - Aug. 2018
Deputy Store Manager Tommy Hilfiger
PVH Brands Germany GmbH- Managed Hilfiger flagship, surpassing targets - Led <50 employees, fostering satisfaction and retention - Optimized layout, merchandising, inventory for increased sales - Implemented training for improved skills, enhancing satisfaction - Addressed customer concerns for positive experiences - Conducted evaluations for continuous improvement - Managed finances for profitability. Cultivated vendor relationships for optimal inventory - Stayed informed on industry trends
1 Jahr und 6 Monate, Juli 2015 - Dez. 2016
Store Manager
Gaastra Deutschland (E.F. Sportswear GmbH & Co. KG)
- Directed daily store operations, overseeing staffing, customer service, sales, and inventory - Implemented strategic initiatives for performance optimization - Led team, fostering positive environment and engagement - Developed sales strategies to exceed revenue targets - Conducted performance evaluations for productivity improvement - Ensured compliance with policies and regulations - Managed inventory and merchandising for sales optimization - Analyzed financial reports for informed decision-making
3 Jahre, Aug. 2012 - Juli 2015
Assistant Storemanager Trainee
Runners Point Warenhandelsgesellschaft mbH
- Provided crucial daily support to manager, including supervision and inventory. - Executed sales strategy, surpassing revenue targets and enhancing profitability. - Supported staff training for improved performance and satisfaction. - Coordinated to optimize store layout, driving sales and enhancing shopping. - Assumed leadership in manager's absence for smooth operations. - Facilitated frontline staff communication with management. - Utilized analytics to track performance and identify improvements.
Ausbildung von Tobias Trautmann
3 Jahre und 5 Monate, Aug. 2012 - Dez. 2015
Business Administration
BZE Springe
BWL Handel
BZE Springe
Sprachen
Deutsch
Muttersprache
Englisch
Fließend