Dr. Tizian Bonus

Responsibilities: • Define and implement KPI system and steering logic • Set-up data warehouse and KPI dashboards for whole company • Operational performance controlling for whole company • Define, codify and roll-out processes across whole company

Responsibilities: • Lead and grow all post-sales engagement teams (implementation, customer success, training, first level support) • Build up and lead US-based service teams
 • Build up and lead Custom Solutions Group (incl. offshore team in India)
 Core Achievements: • Client churn (logo and revenue) at <1% p.a. • Total team growth from 50 to 110 FTE • Accomplished international team set-up and growth in US and India • Established service enablement and certification program

Responsibilities: • Lead and grow professional service team • Build up and lead Service Operations team and Technical Consulting team • Defining and executing talent and leadership development program Core Achievements: • Service revenue growth of >50% CAGR while improving profitability to >50% • Team growth from 15 to 50 • Establishing service leadership team and developing internal talent to leadership positions • Team attrition rate below 5% p.a. • Customer NPS of service team at >80%

Responsibilities: • Founding team member of service team (since 01.01.2012: sole lead) • Project execution • Definition, pricing and execution of service portfolio Achievements: • Team growth from 2 to 15 • Onboarding and developing of first dozen blue-chip clients • Onetime revenue growth from 0 to seven digit • Increased profitability of professional services to 35%

Strategy Consultant Industry focus: - High Tech industry (esp. Software and IT Services) - Telecommunications and Internet Functional Focus: - Innovation and growth strategy - Steering logic and delivery model optimization

Name of PhD thesis: "Führung, Wandel und Innovationsbarrieren" (Leadership, change and innovation barriers), published at EUL Verlag publishing