Timothy Howard

Creates and maintains employee benefits; provides a salary sacrificing function for clients; analyses reporting datasets, interpreting the results before returning them in easy to understand language; maintains and extends an advanced system of Excel macros and tracking spreadsheets; provides proactive and accurate customer service in clear and concise language; builds value-add relationships with customers; reconciles and audits all transactions, ensuring data integrity; works to deadlines.

Prepared and presented reports, analyses, and briefs to upper management regularly; created and maintained a series of Excel macros to help simplify reporting processes; produced and maintained a database of process documentation; performed analysis of data exported from SAP, and utilised it in forecasting; maintained a record-keeping process in SAP CRM; supported the Credit Officer by assisting in the scrutinising and approval processes of new credit applications.

Administrative support duties as part of an accounting and reconciliation project. Reconciliation and auditing of historical transactions, making sure all account details are updated, accurate and correct. Following defined processes for recording data and running reports. Accurately classifying, entering and maintaining data. Preparing and presenting reports, analyses and documents. Supporting team members to ensure the project is effectively managed and milestones are delivered.

Providing customer service and sales for Ticketek Australia at major events across the Greater Melbourne region, including the Australian Open and the AFL Grand Final. Responsibilities include: * Supervising a shift consisting of 5+ workers * Cash handling and reconciliation * Sales and customer service in the box office * Opening, setting up and closing the box office before, during and following a shift

Providing customer service and sales for NSW TrainLink (formerly CountryLink) services in the Melbourne CBD. Responsibilities include: * Cash handling and reconciliation * Sales and customer service at a major Melbourne train station * Opening, setting up and closing the box office, before, during or following a shift

Manual transport of supplies such as food and beverages, kitchen utensils and appliances from site to site at major events, such as the Spring Racing Carnival at Flemington.

Organising a advertising strategy for The Age newspaper at major events. Includes setting up signboards, and organising a team to hand out complementary Age newspapers to patrons. Responsibilities include: * Supervising a shift consisting of 3+ workers * Setting up newspaper stands at multiple locations at a major event * Handing out newspapers and talking to customers * Packing down equipment and materials, and locking up Hudson (August 2010 - July 2013), PKL Recruitment (July 2012 - April 2013)

Digitising warrants into the in-house DOS-based computer system.

* Technical Evaluation of Airworthiness Directives for Transport Category Aircraft (i.e. B727-200) * Oversight of Structural Repairs on ageing aircraft (i.e. B727-200 aircraft) * Oversight of aircraft system modifications to Transport Category Aircraft (i.e. B727-200 aircraft) * Set-up of Engine Condition Monitoring (ECM) program development for the AEA B727-200 aircraft * Maintenance requirements for large commercial aircraft (i.e. B737-700/800, B727-200)

Topics ranging from reform of multilateral intergovernmental organisations (e.g. United Nations/European Union) to human trafficking in continental Europe. Specialising in the Middle East/North Africa/Europe. [WAM: 77.25%]

Majoring in Politics & International Studies, with a minor in Islamic Studies. Focus on European History & Politics and Middle Eastern History & Politics. [WAM: 70.60%]