Timo Sackmann
Angestellt, Lead Consultant Customer Experience & New Work, T-Systems
Bonn, Deutschland
Werdegang
Berufserfahrung von Timo Sackmann
Bis heute 5 Jahre und 5 Monate, seit Jan. 2019
Lead Consultant Customer Experience & New Work
T-Systems
Bis heute 8 Jahre und 5 Monate, seit Jan. 2016
User Experience Researcher & Design Thinking Coach
Freelancer/Selbständig
Empowering individuals, teams and organizations for customer-centric products and services
2 Jahre und 3 Monate, Okt. 2016 - Dez. 2018
Sr Specialist Experience Innovation & Customer Insights
Hugo Boss AG, Metzingen
Fostering human-centric innovation by Design Thinking & Lean Startup Coaching teams regarding methods of User Experience and Usability User research, prototyping and testing
9 Monate, Feb. 2016 - Okt. 2016
Senior Specialist User Experience (eCommerce)
Hugo Boss AG, Metzingen
User Experience (UX) and Conversion Optimization of the online store User testing for the relaunch of the online store and app End-to-End Customer Experience KPIs
3 Jahre und 9 Monate, Apr. 2012 - Dez. 2015
Manager in the User Experience Center
Deutsche Telekom AG, Products & Innovation
Professional Leadership of a Customer Experience Team of up to 8 people Lab and Field Research for Strategic Customer Experience Consulting Hiring and steering of external agencies
8 Monate, Jan. 2009 - Aug. 2009
User Experience Consultant
User Experience Researcher at Telekom Innovation Laboratories
• Mobile Applications • Location-Based-Gaming • Quality of Service (QoS) and Quality of Experience (QoE) of IPTV Services
2 Jahre, Jan. 2007 - Dez. 2008
Usability Consultant (Collegiate Assistant)
Center for eLearning VirtUOS
Usability Engineering and Customer Satisfaction of eLearning platform and related tools Conduction of Online Surveys and Interviews Close Cooperation with developers other product stakeholders
4 Jahre und 8 Monate, Mai 2004 - Dez. 2008
Editorial Journalist
Neue Osnabrücker Zeitung
8 Monate, Aug. 2007 - März 2008
User Experience Researcher (Collegiate Assistant)
Fraunhofer Institut für Arbeitswirtschaft und Organisation
Ausbildung von Timo Sackmann
Cognitive Science
University
Human-Computer Interaction Usability Engineering Engineering Psychology
Cognitive Science
University
Computer Sciences Empirical Methods Neuroscience Cognitive Psychology Human-Computer Interaction
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
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