Thonnigs Joni
Vorstandsmitglied, Corporate Service Manager, Iguaçu Máquinas
São Paulo, Brasilien
Über mich
I am engineer and had opportunity do work in several areas such design, quality production and aftersales. During my carrier I do manage people and implement several products and aftersales projects, with experience in United States, South America and Europe market's, I have German/Brazilian citizenship and speak fluently English, Italian and Portuguese.
Werdegang
Berufserfahrung von Thonnigs Joni
Bis heute 3 Jahre und 6 Monate, seit Jan. 2021
Corporate Service Manager
Iguaçu Máquinas
After Sales Head, Agricultural Machines and Truck Industry, Financial acumen, Design Engineering, Business Intelligence and Customer Experience: Dealer & Operations Management Financial performance improvement, product design and services optimization Customer Experience Improvement through service tools (NPS, kaizen, FMEA and BI) Product engineering, design, manufacturing, verification and validation
Bis heute 4 Jahre und 1 Monat, seit Juni 2020
Senior Advisor Business Inteligence & Customer Experience
PGC Insight
Bis heute 5 Jahre, seit Juli 2019
Sales Operations Manager
Jacto Agricola
Manager Sales Operation LatAm: Responsible for dealer channel development, online management of sales and market share goals as well as NPS assessment, ensuring that sales and after sales processes delivers a higer customer experience. Implementation of the CRM - SalesForce as the mobile and online tool for the sales funnel starting at the stage of lead, moving through stages of prospecting, committing until the stage of closing the deal.
# Manager New Product Projects: For agricultural and highway machines. Expertise in team management, budget, resources, financial analysis and discounted cash-flow.# Manager Training Operations LatAm: Responsible for six training centers located in Mexico, Brazil and Argentina. # ManagerCustomer Support - Quality: Management of service and aftermarket teams. # Quality Engineering: Development of quality and process tools: Six-Sigma, Kaizen, FMEA, root-cause analysis using 8D process.
Ausbildung von Thonnigs Joni
3 Jahre und 5 Monate, März 1999 - Juli 2002
Business Administration
Universidade Federal do Rio Grande do Sul
Master business administration in clean technologies
4 Jahre und 9 Monate, März 1988 - Nov. 1992
Mechanical Engineering
Universidade de Passo Fundo
Design, Finite element analysis manufacturing, field and banch tests, product develoment
Sprachen
Englisch
Fließend
Deutsch
Fließend
Italienisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Gut