Thomas Thiel
Angestellt, Egineer Data Services, 1&1 Versatel
Essen, Deutschland
Über mich
More than 20 years of experience in managing enterprise networks (WAN/LAN/SD_WAN/WLAN). Focus areas : Incident Management / Problem Management / Change Management/ Order Management
Werdegang
Berufserfahrung von Thomas Thiel
Bis heute 10 Monate, seit Aug. 2023
Sabbatical
Auszeit / Sabbatical
Bis heute 20 Jahre und 5 Monate, seit Jan. 2004
Network Engineer (International Managed Service Operation)
Verizon Deutschland GmbHAs a Network Engineer working within the Solution Desk is a 24x7x365 function : - Make sure all network Incidents (WAN/LAN) are investigated and driven to resolution and kept within SLA's - Involve different international carriers and resolver groups - Keep customers updated via phone and email on incidents - Assist in preparation of standard configuration changes and implement them - Join conference calls to assist customer change or testing activity
4 Monate, Mai 2023 - Aug. 2023
Network Engineer ITM
ThyssenKrupp Bilstein GmbH
3 Jahre und 3 Monate, Feb. 2020 - Apr. 2023
Engineer (Consultant)-Lifecycle A&E
Verizon Deutschland GmbHWorking in the European Customer Solutions & Repair (ECSR) organization as a 2nd Level Support Engineer (Consultant-Lifecycle A&E) supporting large complex customer solutions (Managed WAN/LAN/SD_WAN/WLAN). Strong focus in 4 areas of Incident Management / Problem Management / Change Management and Order Management.
2 Jahre und 8 Monate, Mai 2001 - Dez. 2003
Network Monitoring Specialist (International Management Center)
MCI
- Within the International Network Management Center (24x7x365 function), responsible for the network control, operations and management of the EMEA Switched Voice Network - Monitoring the traffic flow, trends, hardware and status of International DMS and AXE Exchanges providing Direct Telephony and other ISDN Services. - Coordinating upgrades to hardware, software and customer services. - Giving briefings, reports and presentations for both the customer and the MCI Management Hierarchy
4 Monate, Feb. 2001 - Mai 2001
Network Control Technician (Network Service Repair Unit Voice)
MCI
- Within the NSRU responsible for the network control, operations and management of the EMEA Switched Voice Network - monitoring the traffic flow, trends, hardware and status of Internationa AXE Exchanges providing Direct Telephony and other ISDN Services - Giving briefings, reports and presentations for both the customer and the MCI Management Hierarchy - Giving induction training to new starters, writing working procedures, dealing with customer complaints, problems and inquiries.
2 Jahre und 2 Monate, Jan. 1999 - Feb. 2001
Call Center Agent Technical Customer Support
Interoute Telecom Deutschland GmbH
- incident management of the calling card platform and driving them to resolution - generating quality reports of the Voice Destination records - Managing customer inquiries in regards to billing : inbound / outbound calls
Ausbildung von Thomas Thiel
5 Monate, Juli 2018 - Nov. 2018
Cybersecurity
Cisco Cybersecurity Scholarship Program: Cohort 7
https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/associate/ccna-cyber-ops.html
Sprachen
Deutsch
Muttersprache
Englisch
Fließend