Thomas Köpp

Expert contact on all product-related questions across Western Europe and Canada. Technical support for marketing, clinical and industrial markets. Ensure compliant reporting with regulatory and in-house standards across the region. Global liaison for technical support, product guidelines and quality. Escalation management and compliance performance reporting to Customer Experience management and global HQ. Establishing programs to increase the Product Support helpline compliance and efficiency.

Providing technical expertise and advice to the European Product Support Teams for the whole range of our diabetes products (Insulin Pumps, Infusion Sets, Continous Glucose Monitoring and CareLink Therapy Management Software). High level support for the local sales force and marketing teams. Complaint data analysis and quality management. Customer consulting for industrial markets. Employee and customer training. Liaison between US HQ (Marketing, R&D, Quality and Regulatory) and Europe.

Marketing & Communication, Business Development, Controlling, Vorbereitung der Vorstands- und Aufsichtsratssitzungen

Menschenführung, Taktik, innere Führung

Wirtschaftsinformatik, Statistik

Politikwissenschaft, Sozialpolitik, Sozialpsychologie, Sozialw. Methodenlehre & Statistik