Thendral JP
Bis 2022, Production Support - Team Lead, Cognizant Technology Solution
Sankt Augustin, Deutschland
Über mich
A result-orientated Team Lead adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Fascinated to Innovative and Automate ideas & concepts that will have positive impact in the organization and leverage them to global fortune customers.
Werdegang
Berufserfahrung von Thendral JP
6 Jahre und 11 Monate, Juni 2015 - Apr. 2022
Production Support - Team Lead
Cognizant Technology Solution
Expertise in supporting Unix and webservice based Provisioning related applications, Reinforced and handled two teams as a team leader and improved productivity by 50% with automation enforcement. Automated application monitoring which reduced 90% of OfCom regulation breaches. Expertise in back tracking and finding tactical solutions during handling high priority incident calls. Handled Incident, Change request, Work request, CCN, Problem record lifecycles within SLA. Collaborated transition management.
Sprachen
Englisch
Fließend
Deutsch
Grundlagen
Tamil
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