Tatjana Williams

Subject matter expert and project manager on a team that benchmarks Amazon’s Prime Now fulfillment practices against best-in-class operations. These methods are applied to all worldwide facilities in order to rapidly improve productivity, quality, and customer experience. Liaising between support groups, operations leaders, and project teams in order to ensure that operational challenges are solved while maximizing efficiency through sustainable processes.

Hand-selected member of a pan-EU senior sponsored process improvement project. Operated as an internal consultant, project manager, and led process development and standardization efforts across multiple Amazon Fulfillment Centers. Provided analytical and consultative support to sites in order to improve their productivity, implement new processes, and more successfully meet customer expectations.

Directed the implementation of dynamic operational priorities while ensuring the successful execution of safety, customer experience, and productivity demands. Effectively coordinated with peer and subordinate leaders to ensure effective labor balancing as well as proactively address organizational issues.

Worked alongside management team in analyzing and identifying key reporting tools that would enhance visibility of performance and activity for both internal and external customers. On completion of this project, worked with the sales team in cultivating new and existing client relationships. Reported to CEO.

Spearheaded the handling of a major tender for a regional prospective customer, and negotiated rates for the business as well as prepared and pitched the sales proposal to the customer. Created marketing materials to promote the hotel logistics business segment which were used region-wide.

Influenced on a cross-functional team to identify opportunities to improve the cost structure for a firm which contracted K+N as their 3PL provider, Payless Shoes Source. This was accomplished by using a hands-on approach and a lean methodology to drive the adoption of more efficient processes that were identified using in-depth analyses, and process observation.

Reconciled performance against key metrics by resolving significant data integrity issues, which created a competitive advantage directly resulting from the quality in the business and from the transparency which was provided to customers. • This metrics analysis lead to a 22% improvement in customer facing quality performance in the business unit.

Orchestrated the development of the full life cycle of the relationships with key Kuehne & Nagel customers, and executive sponsors. Delivered solutions to customer needs and objectives in a timely manner, and identified growth opportunities working in collaboration with global sales teams.

Excelled as best in-class in a demanding structured training program. Managed an international ground and air freight forwarding planning, execution, and customer service. Worked closely with dispatch team to ensure customer expectations, legal requirements, and timelines were met. Regularly performed in a sales capacity, providing customer quotations, managed customer complaints, and directly contacted potential clients for new service offering opportunities.

Wirtschaftswissenschaft & Logistik

Fracht- und Lagergeschäfte, Außenwirtschaft und Logistik, Marketing und Verträge, Controlling, Wirtschaft und Gesellschaft, Fachenglisch, Verkehrsgeographie,