Susa Schmid
Angestellt, Manager | Service Design & Customer Experience | Design Lead, Idean
Berlin, Deutschland
Werdegang
Berufserfahrung von Susa Schmid
Idean | Part of Capgemini Invent
1 Jahr und 8 Monate, Nov. 2017 - Juni 2019
Studio Lead Customer Experience & Service Design
Deloitte Digital Germany
11 Monate, Jan. 2017 - Nov. 2017
Customer Experience Lead
Useeds
2017 - 2017
Track Lead | Senior Coach
Impact Week Bogotá | Program to foster entrepreneurship & intercultural exchange
As track lead for regional development I was part of the Impact Week in Bogotá - a program to foster entrepreneurship and intercultural exchange. We were working on topics such as public policy, education, tourism, fair trade and regional development - together with 75 students from University Tadeo, 20 international professionals and former IDEO Design Thinking evangelist Alex Grots, Camila Lombana and Michael Koegel. Cooperation with SAP, Lufthansa help alliance and Universidad Jorge Tadeo Lozano
2015 - 2015
Lecturer
School of Creative Entrepreneurship Berlin University of the Arts
Strategic Creativity Course
2015 - 2015
UX Designer
Opportunity Management – Matchmaking Platform | Startup, Berlin | Singapore
Opportunity Management – Matchmaking Platform Conceptualization and interface design of the online platform A collaborative work of an international startup team
2011 - 2015
UX Designer (Concept/Service Design)
Susa Schmid
Concept | Service Design
2014 - 2014
Part of the Organization Team of the First Service Design Conference in Vienna
Service Design Network | November 6, 2014
November 6, 2014 Innovation through Service Design – Service Design Network Speakers ranged from international agencies, to Austrian local businesses who presented successful case studies and lead workshops. Introduction by Birgit Mager from Cologne International School of Design. Keynote held by Pascal Soboll from Ideo Munich. The Service Design Network is a leading institution for expertise in service design.
2014 - 2014
Invited Speaker
Retune – Creative Technology Conference, Berlin | September 28, 2014
September 28, 2014 | Retune – Inside The Mirror – Creative Technology Conference Retune is an annual conference where artists, designers, technologists, researchers and scientists seek to explore, shape, and critically question the future of living, working, and expressing with technology.
2014 - 2014
Team Member
HPI-School of Design Thinking, Potsdam, Germany
Teamed up with international participants to work on a challenge to explore new approaches to foster organic acceleration among start-ups and founders.
2002 - 2010
Designer
(u.a. MetaDesign Berlin; Gewerk Design Berlin)
META DESIGN Created communication design for several brands translated information into different media – online and offline – by using and developing design vocabularies; development of content strategies for clients such as: Stylepark, Lucerne Festival, Railion and Tisscover ––– GEWERK DESIGN Developed several exhibition design projects as a designer together with an interdisciplinary team of product designers, architects, project managers for clients mainly from the cultural sector
2005 - 2007
Art Director
Bacardi | Bombay Sapphire
Created and led award-winning project: Inspired by Bombay Sapphire Created idea, conception, photography; responsible for art direction, production and presentation event at MuseumsQuartier Vienna, Austria
Ausbildung von Susa Schmid
2015 - 2015
Creative Thinking
National University of Singapore
Business School
2014 - 2014
Design Thinking
Hasso Plattner Institute
School of Design Thinking, Potsdam – Stanford
2010 - 2011
Interaction Design
Berlin University of the Arts
Digital Media Class supervised by Prof. Joachim Sauter and Prof. Jussi Ängeslevä 1,0 (best possible grade)
Sprachen
Deutsch
Muttersprache
Englisch
Fließend