Suhyun Shin

Berufserfahrung von Suhyun Shin

• Bis heute 7 Jahre und 4 Monate, seit März 2017

  Customer Service Specialist

  Agoda

  Problem-solving skill •Provided an excellent customer experience through call and email inquiries. Fast diagnose the potential issues and solve them efficiently or guide the customer for self-help. Partnership Management & Teamwork •Maintain good partnerships and routine communication with OTA and aviation-related partners, such as Booking.com, Kiwi, GDS etc. Leadership & Team Development •Duty for newbie training by providing case study courses and coaching the new hiring agents for work procedures.

• 4 Jahre und 5 Monate, Juli 2011 - Nov. 2015

  HR Assistant

  Connexsolution Inc.

  Human Resource Management •Work closely with the high management and cross-team leaders to develop the HRM strategy plan. •Conducted the payroll distribution and monthly reconciliation process for all payroll, severance pay, and tax-related tasks. Strategy Planning for the Corporate Welfare •Develop the company compensation and corporate welfare strategies for various business units through the analysis of the industry.

• 2 Jahre und 8 Monate, Juli 2011 - Feb. 2014

  Sales Trainer

  Connexsolution Inc.

  ᆞHandled Customer (Contact center and Store) ᆞCustomer satisfaction trainer. (Store employee training). ᆞCreated training book