Steven Williamson

• Supported the EMEA sales organisation to ensure that the correct and precise quotes for the customers were prepared to align with the region’s overall sales targets. • Developed, staffed and managed the EMEA-specific sales support team. Built relationships based on trust, actively helped team members to grow into new roles and assured open and free flowing communication. • Fostered cross-functional and cross-divisional communication by creating efficient networks across the organisation.

• Managed service providers to perform benchmarking and implement best practices utilising reporting tools. • Executed logistics initiatives that focus on transportation, warehousing, inventory and international trade compliance to ensure maximum cost savings of 8-10% per annum by renegotiating rates with suppliers.

• Designed and Implemented new products such as a reverse logistics model to further improve on an operational and commercial level due to the pricing requirements. Lead and supported business development projects.

• Ensured the customer requirements were met with the SLAs and KPIs put in place by the organisation. • Managed and staffed a team responsible for delivering efficient services to the Customer Supply Chain by streamlining business processes for the client base. • Ensured client satisfaction in regards to our warehousing and transportation solutions with approximately 80 Million Euros of inventory value.

• Developed and maintained an effective Service Parts Centre (SPC) network and same day delivery network for countries within EMEA. • Managed and maintained KPIs and SLAs to improve cost effectiveness through training and monitoring results. • Supported Quarterly Business Reviews on an Operational level to provide and implement new or bespoke client solutions.

• Responsible for the booking, billing and backlog of orders placed for the EMEA clientele valued at $300M per annum. • The implementation of a centralised Transaction Centre for EMEA saving $10M a year. • Managed and implemented the new processes for Order Management. • Lead and managed a large team of international operational analysts.

• Ensured timely collections from clients in EMEA. • Maintained a low DSO (Daily Sales Outstanding) for the region of 55 days.

• Managed the domestic and international credit accounts and receivables valued at $100 million. • Hired and managed a team of 3 credit analysts. • Expertise with Letters of Credit.