Steve Pelka
Angestellt, Team Leader IT Servicemanagement, Endress+Hauser Gruppe
Reinach, Schweiz
Werdegang
Berufserfahrung von Steve Pelka
- Implementing and ensuring IT service management processes at the Endress Flowtec Group - Optimization of IT service processes - Introduction of IT processes for the Research and Development area
4 Jahre und 2 Monate, Mai 2019 - Juni 2023
IT Workplace Delivery Manager
Clariant International AG, Muttenz
- Solution Owner for conferencing solutions - Solution Owner for the global Contact Center solution - Project management for the global MS Teams and Contact Center IT environment - Vendor management - Incident management with external managed service providers - Optimization, adaptation of existing processes - License management - Budget planning
8 Jahre und 7 Monate, Okt. 2010 - Apr. 2019
Solution Coordinator & Techn. Specialist
Clariant SE
- Project management for application and IT infrastructure projects - Main responsibility for the operation of local business applications, server applications as well as databases of all Clariant sites in Switzerland - Implementation and operation of new IT solutions in Switzerland, based on the direct requirements of the business environment - Optimization and automation of IT processes - Top management support - Incident coordination and change management - Execution of IT trainings, workshops
2 Monate, Aug. 2010 - Sep. 2010
Senior System Engineer
redtoo ag
- Installation of Citrix Servers / Citrix Farm - Documentation
2 Jahre und 8 Monate, Dez. 2007 - Juli 2010
Server System Engineer
Unisys (Schweiz) AG
- Responsible for the transfer of all Service Desk tasks from Ciba to Unisys AG. - Responsible for Ciba Change and Capacity Management. - Responsible for the data center in Basel and Zurich. - Server installation (HW/SW), repair and documentation.
3 Jahre und 9 Monate, März 2004 - Nov. 2007
Teamleiter 1st Level Support CE-MEA
Ciba AG
- Team leader of the 1st level support. - Supervisor of the administration team, which includes tasks such as creating new domain accounts and groups in Active Directory, managing file shares, project work and know-how interface between 1st level, 2nd level and 3rd level support.
3 Jahre und 3 Monate, Dez. 2000 - Feb. 2004
Team leader, 1st Level Support
Pidas AG
- 1st Level Support at Ciba Specialties Chemicals in Basel - Teamleader 1st Level Support
- Network Installation - network management - Maintenance and service
1 Jahr und 3 Monate, März 1996 - Mai 1997
Junior Network Engineer
Netzwerk Service GmbH
- Network Installation - Maintenance and service
Sprachen
Deutsch
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Englisch
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