Sorin Manolache

• Deployment of EMC ViPR SRM product on complex customer environments • Develop, document and execute test plans, best practice whitepapers on EMC and other product solutions • Debug as well as document issues found in product documentation • Respond to customer escalations and drives resolution to complex customer issues • Provide training and act as mentor for junior engineers.

Deployment Leader • Planning and managing resources for Acision’s systems deployment and integration with mobile carriers worldwide Customer Support Engineer: • Resolving 2nd line customer support requests in accordance with customer service levels agreements Incident Manager: • Analyze current ticket backlog for all Acision products and follow up with customers.

• IBM 2nd level support – remote system administration on more than 120 servers for IBM customers • Error reporting and problem troubleshooting based on ticketing system for Problems Management and Change Management • Perform tasks on customer’s servers according to SLA agreements.

• Ensure proper technical support for internal and external customers • Build and maintain relations with service providers (ISP contracts, hardware and software acquisitions, network development) • Budget administration for the IT department • Design and development of the IT infrastructure (2 office sites) • Network administration: firewalls, routers, servers (mail, fileserver, ftp, web, intranet, active directory) • Coordinate maintenance, backup and troubleshooting for servers and client systems

• Project coordinator for a small team working on various projects • Technical support for RAV Antivirus for mail servers on all Linux/Unix distributions. • Implementing secure data solutions on Linux and Windows platforms.