Shamkant Damgude

Berufserfahrung von Shamkant Damgude

• Bis heute 5 Jahre und 3 Monate, seit Apr. 2019

  AWS Cloud Practitioner / Solution Architect

  Infosys Limited

• 6 Monate, Sep. 2018 - Feb. 2019

  Business Process Analyst

  Amdocs India

  1) Perform ticket analysis, service interruption analysis, triaging of issues, and follow up with relevant teams for resolution. 2) Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues. 3) Perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.

• 2 Jahre, Juni 2016 - Mai 2018

  HR Data analyst

  Capita India

• 1 Jahr und 8 Monate, Okt. 2014 - Mai 2016

  Process executive: data strategy

  Infosys BPM