Shafali Batra

• 9 yrs of total IT experience in various services domain like Telecom, Banking, Utility. • Extensive experience and strong knowledge on UNIX Shell Scripting,SQL. • 4 years of hands on experience on ETL IBM Info Sphere Streams tool on Unix Operating system using DB2,C++. • Experience on Postpaid Billing System Integrated Customer Care System (ICCS) on OpenVMS operating system using DML language. • Experience in production support and excellent troubleshooting skills of problem tickets and Incidents analysis and resolution on Citigroups Strategic Solar system. • Experience on Autowatch Plus ,AutoSys. • Experience in Robotic Process Automation(RPA) -Blueprism and UiPath