Senda Nasr
Praktikum, Data Analyst, Ironhack
Munich, Deutschland
Werdegang
Berufserfahrung von Senda Nasr
Bis heute 8 Monate, seit Nov. 2023
Data Analyst
Ironhack
• Business problem identification • Cleaning, transforming, processing data • Experience in exploratory data analysis • Selecting and evaluating machine learning models • SQL proficiency for data manipulation in relational databases • Python and relevant library skills for data extraction and analysis • Familiarity with web scraping, API usage, and Git version control • Data visualization and creating dashboards using Tableau
• Customer-focused professional, implementing efficient incident response processes, decreasing incident resolution time and improving KPIs • Conducting weekly customer meetings to ensure customer satisfaction • Specialized in handling escalated and major incidents and troubleshooting network issues • Skilled in managing team workload, mentoring team members, and leading newcomers • Expertise in handling first-level escalations for customer issues and delivering daily reports for internal management
Sprachen
Arabisch
Muttersprache
Englisch
Fließend
Deutsch
Gut