Sedat Ertekin
Angestellt, AMS Specialist, Schaffhauser Kantonalbank
Zürich, Schweiz
Über mich
More than 20 years of experience in IT Project Management. 18 years of experience as an IT Project Manager in software development. Managing various projects in the CRM-/ERP-Systems area. 2 years of experience as an IT Project Manager in a cable network company. Managing complex projects in the digital tv area. 2 years of experience as a troubleshooter and team leader in an internet service provider field. Monitoring the IT infrastructure and leading the 2nd level support team. LinkedIn http://www.linkedin.com/in/sedat-ertekin Badges https://www.credly.com/users/sedat-ertekin
Werdegang
Berufserfahrung von Sedat Ertekin
- Technical consulting for the integration partners in German and English. - Setting up and configuring various payment use cases. - Defining test cases/-sets/-collections. - Testing the integration on iOS and Android. - L2/L3 support. - Analyzing Java codes, database queries, XML/JSON data in SOAP calls. - Log analysis via Elastic Kibana/AppDynamics. - Maintaining the partner self-service portal. - Providing FAQ's. - Verification of transaction flows (TRX). - Certification of integrators.
18 Jahre und 3 Monate, Apr. 2002 - Juni 2020
IT Project Manager
Arenae Consulting AG
- Realization of software development projects for the products Funtrade, RAC und Phoenix - Integration of third-party systems - Requirements engineering, conceptions, technical specifications, offers, testings, implementation, documentation, and training - Leading of project team members (developers/testers) - Resource, budget, and schedule calculating and controlling - Acquisitions, product demos, and consulting - Customer support 1st to 3rd level
2 Jahre und 1 Monat, März 2000 - März 2002
IT Project Manager
UPC Schweiz GmbH
- Managing the projects StaR 2000 and SMS - Coordination of internal and external resources (application supporter/supplier/operating team) - Application support for KBS, Mail Server, SMS, and StaR - Software installations on desktop clients (SMS-application) - Creating project documentation (functional specifications, project plans, test plans, and operating documents) - Leading the project team including departments and suppliers
2 Monate, Jan. 2000 - Feb. 2000
IT Project Manager
SwissOnline AG
Internal organization projects
5 Monate, Aug. 1999 - Dez. 1999
Teamleader Troubleshooting & 2nd Level Support
SwissOnline AG
- Managing of 5 employees - Project work on changes to the network infrastructure
11 Monate, Sep. 1998 - Juli 1999
Trobleshooter (2nd Level Support)
SwissOnline AG
- Monitoring internal and external network infrastructure - Recording and analysis of incidents - Fixing incidents and solving 2nd level requests - 7 x 24-hour standby - Instructions for helpdesk operators
1 Jahr, Sep. 1997 - Aug. 1998
Helpdesk Operator (1st Level Support)
SwissOnline AG
- Handling requests for internet and videotex issues in german and french - Analyzing and solving installation-, configuration- and access issues - Handling customer complaints
Ausbildung von Sedat Ertekin
2021 - 2021
CAS in Project Management Advanced
Kalaidos University of Applied Sciences
2020 - 2020
CAS in IT Project Management
Kalaidos University of Applied Sciences Switzerland
1999 - 2000
IT Project Manager
WISS
1993 - 1994
Electronic Engineering
Volkshochschule Zürich
Sprachen
Deutsch
Muttersprache
Türkisch
Gut
Englisch
Gut
Französisch
Grundlagen
Italienisch
Grundlagen