Sarah Jane DEL ROSARIO

. Ensures safety and security of passengers on-board . Performs all relevant emergency procedures and first-aid if needed . Assists customers with special needs or requests, meal and drink service from First, Business and Economy . Conducts pre-flight checks of the cabin before boarding of passengers . During unusual conditions such as turbulence, decompression and mechanical malfunctions, must be able to carry-out actions to maximize the safety of the passengers and fellow colleagues

• Allocates and prepare rooms for VIPs • Curbside check-in for VIPs • Prepares High Balance, Courtesy Call and VIP Reports • Greets guests with a smile and answer their questions as required. • Handles Priority Club Rewards Hotel Loyalty Programme and updates members’ profile • Counts and verify cash, shift activity and issue keys. • Completes shift audits as required. • Prints updated in-house, arrival, departure, and room status reports every two hours pending activity.

. Presents a positive first impression to guests . Meets and greets guests as well as ensures that a guest's dining experience is beyond expectations . Maintains a neat, clean, professional image . Opens the door for each guest . Runs food to tables . Keeps host/hostess station clean and organized . Keeps foyer and cocktail tables free of clutter . Answers phone within two rings . Sets places at dining tables, takes orders, serves food and drinks . Creates a warm, fun atmosphere for guests

. Handling guests’ concerns such as updating requests and traces . Filing Registration Cards . Updating Guests-In-House profiles . Checking out due-out Registration Cards . Doing back up Reports in case of system shut down . Creates a warm, fun atmosphere for both guests and employees and answers questions about the hotel’s facilities