Rosalie Grosso

Consulting services for process improvement, business systems development and application, operations processing for customer service, call centers, backoffice, transactional processing and call routing and workflow development and improvements.

Managed P & L for Personal Lines Insurance Division with business scope of $80MM+ premium, $11MM+ revenue, 57,000 inforce policies covering 53,000 Retail and 4200+ High Net Worth customers. Responsible for customer sales and service delivery to both retail and high net worth customer segments. Planned, directed new business multi-channel marketing programs. Directed administrative support and transaction processing for personal lines insurance products.

Managed wide range of functional responsibilities centered on customer relationship management, business strategy, profitability and technology solutions for multi-line insurance and bank product offerings. Achieved successful implementation of unique bank insurance agency sales and service model from startup to unit that generated $1 billion+ sales with $200MM revenue. Designed and implemented full service Call/Contact Center for Life/Health and Personal Lines Insurance product sales and service.

Directed activities of Property & Casualty Sales and Service Division including Telemarketing and Direct Response Insurance Quotation Fulfillment, New Business and Premium Processing and Policyholder Customer Service. Accountable for the operation of all processing and administrative support functions associated with Personal Lines Insurance sales and service. Led planning and implementation of sales, service and support activities for 16 Remote Office sites. RELATED EXP: CP GRP: Vice President