Roman Subbotenko

- dealing with regular customers - improving related processes

Site Junix.ru: - participation in goal setting, that resulted in more valuable product - participation in elicitation of information for content creation - copywriting of text content B2B- and B2C-questionnaires were developed for customer journey elicitation, and a memo how to organise a survey The organization of customers service was analyzed and the Reporting back standard was created (as a result two clients paid debts and agreed upsales) A script for sales managers was created

Fulfilled tasks: - The User and Administrator Guides in the Russian and English languages and additional documents were created and updated to the release of a new version of the product. - «What`s New» article was created in English (never existed before) - During explorations of new features finded bugs sometimes – helped to the Testing group.

Developing of the communication strategy for new products launching. The testimonial is available.

Achievements: - sales growth 5-12% to respective months of the previous year - created a CRM-system on the base of Google-docs and implemented it in the daily use - the implementation of digital document management system was encouraged; - the implementation of digital project management system was initiated.

Management consulting services. 1 project was successfully performed. The testimonial is available.

Performed projects: - Distribution network was partially set up and restored; Results: - 2013 – the turnover increased by 6 times; - 2013 – start of sales of special assortment “Histolith”.

Performed projects: - Caparol building materials were promoted at 150 different building sites; - 14 programs of seminars were created; - more than 200 presentations, seminars and conferences were conducted; - distribution of newsletters was organized; - the business process was written, that formalize organization of work with architects and planners.

Performed projects: -we opened 12 shops in 8 cities in BY. -creation of planning and budgeting system for evaluation of distribution network efficiency. -we developed brand book “Farbhaus” of the chain-store. -the creation of the training prg. for sales team, 12 training sessions were conducted. -the creation of the seminar prg. for chain-store managers, 4 local and 1 republican seminars were conducted. -the system of the purchase and distribution of trade equipment in Caparol was regularized.