Roland Helfenstein

Angestellt, Head of Finance and Administration, Numab AG

Zurich, Schweiz

Fähigkeiten und Kenntnisse

Passion for building great customer experiences
knowledge in conducting customer research
improving customer touch points
creating customer focused business processes
VoC for Lean Six Sigma
creating "client focus" strategy.

Werdegang

Berufserfahrung von Roland Helfenstein

  • Bis heute 12 Jahre und 9 Monate, seit Okt. 2011

    Head of Finance and Administration

    Numab AG

  • 1 Jahr und 4 Monate, Juli 2010 - Okt. 2011

    Business Engineer Private Banking IT (based in Singapore)

    Credit Suisse

    Leading the client focused design process of Credit Suisse's investment & performance reporting for private banking clients.implementing user-centered design activities along the bank's software development process to create end-user focused interfaces.

  • 1 Jahr und 4 Monate, Sep. 2008 - Dez. 2009

    Senior Manager Voice of Customer Switzerland (based in Zurich)

    Credit Suisse

    Key account manager of Client Insight Management department for the Swiss market, responsible to implement and coordinate initiatives to create an in-depth understanding of our customers, to create better experiences at touchpoints and foster a customer focused culture.

  • 1 Jahr und 2 Monate, Juli 2007 - Aug. 2008

    Manager Voice of Customer Asia Pacific (based in Singapore)

    Credit Suisse

    Responsible to create and manage a Voice of Customer and Customer Experience infrastructure for Private Banking Asia Pacific

  • 2 Jahre und 1 Monat, Juni 2005 - Juni 2007

    Customer Experience Specialist (based in Zurich)

    Credit Suisse

    Responsible for the Voice of Customer process for the bank's global Six Sigma initiative and managing Customer Experience projects for various client touchpoints.

  • 1 Jahr und 3 Monate, Apr. 2004 - Juni 2005

    Junior Project Manager Formula One Sponsoring (based in Zurich)

    Credit Suisse

    Design and implementation of client and employee events, managing intranet communications and logistics for merchandising material.

Ausbildung von Roland Helfenstein

  • 5 Jahre und 9 Monate, Okt. 1996 - Juni 2002

    Economics and Business Administration

    University of Zurich

    Marketing, Leadership, Logistics, Financial Accounting

  • 4 Jahre und 7 Monate, Aug. 1990 - Feb. 1995

    Economics

    Kantonsschule Hottingen Zurich

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Gut

Interessen

Customer Focus
Customer Service
Customer Experience
Web Usability
User Centered Design
Experience Design

21 Mio. XING Mitglieder, von A bis Z

Nachname:

ABCDEFGHIJKLMNOP
QRSTUVWXYZ