Rogier Bosch
Angestellt, Consultant, junokai GmbH
Berlin, Deutschland
Über mich
Contact Center Organisation and Operations, including o Operational Management o WFM & BI/Reporting o Quality Management o Customer / Channel Strategy Contact Center Technology, including o Omnichannel o IVR/Skill Based Routing/ACD o Self-Service o CTI and API Integrations o Outbound Dialer/Scripts o Chat- und Voice Bots o Speech Analytics o Process Automation/RPA o Multi-site infrastructure Auditor Lego Technic Fan!
Werdegang
Berufserfahrung von Rogier Bosch
The company offers digital platforms for businesses and governments. It has 93,000 employees in more than 40 countries. In EMEA it is one of the largest Customer Care companies with 8,000+ connected seats. Line Manager: Responsible for ICT Business Partners Team in EMEA and LATAM Subject matter expert Omnichannel: Giving workshops, presentations, trainings and consultancy to clients and the internal global organisation IT Country lead, responsible for all IT-related topics in Germany
Implementation PureConnect & Speech/Voice/QM Solutions in Germany. 1,000+ seats. Inbound/Outbound. Building bridges between Client - Operation and IT as consultant and implementation manager Expert on CTI integrations: Product Owner for Oracle, SalesForce and other platforms regarding CTI. Expert on voice / speech projects: Product Owner and speaker for voice / speech analytics projects, self-service IVR, voice bots and robotic process automation. Global Quality Monitoring: Product Owner for IT in
1 Jahr und 4 Monate, Okt. 2016 - Jan. 2018
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Sprachen
Deutsch
Fließend
Englisch
Fließend
Niederländisch
Muttersprache